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The Desert

Many of you may be asking yourself – what in the heck is The Desert? Those of you in the bar industry already know, but most people know the desert as a scorching area with endless miles of sand; the sun beats down on you and there’s nothing to drink in sight. Well, when a customer is either being an a-hole, just plain difficult, or not tipping all night they go to The Desert. Since we do not posses the ability to ship rude people to an actual desert, we simply put them in a place where we can keep them mentally. Consider it a bar time out. For example, if you approach me in a defensive manner about a problem with your drink while giving me attitude, rather than give me the chance to actually assist you, you might get placed in The Desert. I would notify my fellow bartenders that you’re in The Desert and you will not be served until we feel the need to remove you from The Desert. I’ll put it plain and simple: we are going to flat out ignore you because you’re being a prick. We are not trying to out-jerk any of these newfound Desert-dwellers because, let’s face it, we can’t win some of those battles. Us bartenders have little power when it comes to rewiring a customer’s poor attitude – we can’t force you to be a better tipper or a nicer person – but we can stop serving you.

Busy bars clearly have the upper hand in this situation. Since there are several people waiting to order their drinks, it’s better for me to take my chances on someone new. I’ve got a 50% chance to get someone new who tips with decency, rather than the 100% certainty of a bad attitude and no tip with the previous jerkoff. If you have stiffed me on tips all night or been rudely demanding, it’s more satisfying for me to ignore you. Being rude back to you is only going to add fuel to your fire and force me to waste unnecessary time on you. However, if I ignore you it’s going to piss you off but in a way that doesn’t further piss me off. Since my life doesn’t need your drama, I get to just walk away and let you fester with anger. People don’t like to wait, especially in a bar. The icing on the cake: I’ve shared your Desert status with my fellow bartenders so no matter where you go, everyone will ignore you.

I know some bartenders ignore pissy customers because they’ve got their head too far up their own ass, but most will ignore you for a purpose. Know you are an asshole but don’t know how to change? Try to not start off by being rude and thinking of yourself all the time. Have your order ready because Im the one working and busy here. Then try throwing down a worthy tip to show you know I’m working hard for you. Trust me, taking care of your bartender will always work to your benefit, especially if you become a regular. A bartender always remembers a good tipper and will go out of their way to give you preferential service! If these concepts remain too elementary for you, what goes around comes around. Next in line!

How to Avoid Being Ignored by The Bartender

Now, this may seem very basic to many of you and after all ordering a drink should only require a little common sense right?  Well, it would be that simple if everyone had common sense, but unfortunately that isn’t always the case.  Ordering a drink actually requires some technique.  Of course, if you are a regular at the bar it will give you a huge advantage over those who aren’t.  For those of you exploring a new bar or just a bar you don’t happen to be a regular at, these tips are for you!

I know it can be frustrating when you’re trying to order a drink and it seems like no matter what you do or where you stand, the bartender doesn’t acknowledge you.  Believe it or not, most bartenders do keep a mental note of who is next and try to help customers in some kind of order.  The system isn’t fool proof when dealing with a crowded bar when every customer thinks they were there first, so try to be patient.

Now, I’m well aware of the bartenders who think they’re god’s gift to alcohol and make you feel like they’re doing YOU a favor by taking your order.  Let’s face it, I want your tip just as much as you want your drink so bottom line is that we both want something from each other so why play games?

In order to figure out how to get the bartender’s attention, you need to know what to avoid.  Just because a bartender’s head is down does not mean they aren’t paying attention to their surroundings.  We have our heads down most of the time to make drinks (after all that is our job), we need to watch our pour, get ice, locate the alcohol/ingredients to make your drinks, etc.  The lack of eye contact serves a purpose at times, it is not intended to ignore you so don’t take it personal.  Having said that, when you wave your hands in the air like a maniac from the other end of the bar it isn’t a trigger for us to rush over to you immediately and take your order.  In fact, it does the opposite and you just got yourself a free pass to the back of the line, congratulations!

Being an asshole never gets you very far in life and the bar industry is no exception.  If you start swearing at the bartender or lecturing them about how long you’ve been in line you’re just going to end up waiting even longer.  We’re bartenders not morons (well I can’t speak for everyone).  If you’re already pissed off before you’ve placed your order you’re probably going to stiff me on the tip and be an asshole once I get to you, so what’s the point of dealing with you?  If I move to the next person who isn’t complaining I at least have a 50/50 chance of getting a tip and hopefully a 100% chance of not getting any attitude.

Telling a bartender you’re next and you’ve been waiting a long time is another topic to avoid.  Like I said, we do our best to ensure everyone gets their drink as quickly as possible.  Most of the people who say they’ve been waiting for 20 minutes are exaggerating and probably haven’t even waited 10 minutes.  When you’re in a crowded bar and the bartenders appear to be moving quickly there isn’t much more that can be done.  You just have to be patient and wait your turn, being polite helps too.

After all people, you’re in the bar/club to grab some drinks and have a good time.  Why start the night being pissed off because you had to wait a few extra minutes to get your drink.  All it will do is ruin your night and it definitely won’t make your drinks magically appear.  So just chill out and relax.  You’ll attract the bartender’s attention much quicker if you look like you’re having a good time than you will if you look pissed off.  Keep this in mind, the more customers I help, the more potential there is for me to make money.  Ultimately it doesn’t benefit me in anyway to ignore you or avoid serving drinks.  So smile, be patient and know that I’m trying to get to you as quickly as I can.  Hopefully we can both benefit from this mutual understanding- you can get your drink on and I can bring in that cash money!

- Roxi